Training Phases

Phase	Manager	Trainer	Trainee
Before Training	Include supervisors and trainees in the needs analysis Explain the importance of the training Make the new skills part of the job requirements All managers, supervisors, and co–workers should be trained – preferably together	Tailor instruction to fit the needs analysis Develop behavioral objectives Design instruction Determine the delivery format Provide pre-training exercises	Contribute to needs analysis Complete pre-training exercises
During Training	Prevent interruptions Transfer work assignments to others Communicate training support	Introduce behavioral objectives Present course material Conduct training exercises Give individualized feedback	Actively participate Link with fellow trainee Complete assignments Create work related behavioral contracts
After Training	Set mutual expectations for improvement Provide time and opportunity to practice new skills Provide tools and materials for the new methodology Provide role models Give positive reinforcement Offer rewards for demonstrated new behavior	Provide post-training support Evaluate results and provide feedback Offer supporting courses	Review course material Practice learned skills Work collaboratively with co-workers Emulate a role model