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Problem Solving

COURSE DESCRIPTION

Participants will learn to use tools and techniques for improving quality and productivity of products and services in a production environment. This course is specifically designed to help employees improve production processes through the use of practical, problem solving techniques.

COURSE OBJECTIVES

Participants will be able to:

  • Explain the importance of continuous process improvement
  • Form a team
  • Identify a critical problem
  • Brainstorm possible solutions to correct the problem
  • Identify the most likely solution
  • Test the solution for effectiveness

SUGGESTED PARTICIPANTS

  • Quality Managers
  • Quality Engineers
  • Quality Inspectors
  • Machinists
  • Assemblers
  • Anyone who wants to eliminate scrap, rework, and inefficiencies in the production areas and improve customer satisfaction, market share, and profitability

COURSE OUTLINE

  1. Introduction
  2. Quality and Continuous Process Improvement
  3. Problem Solving Techniques
    1. Brainstorming
    2. Nominal Group Technique
    3. Process Flow Analysis
    4. Cause and Effect Diagram